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Terms of Service and Pre-Contractual Information – Online Courses

The services called “Live Online Italian Courses”, “Europass Agile Platform” and “One-to-one Italian Lessons” are provided by:

Europass SRL
Via Sant’Egidio 12
50144 – Firenze

Contacts: europass@europass.it, Mon-Fri 8.30-17.30+39 055 247 9995

The services offered consist of:

“Live Online Italian Courses”: Video conference with a teacher and other students. Minimum duration of two weeks, two lessons per week of 1 hour and 30 minutes each.

“Europass Agile Platform”: 3 hours of exercises and activities per week on the Europass Agile platform and one hour of video stream conference with a tutor and other students. Duration of the course: 2 or 4 months.

“One-to-one Italian Lessons”: 50 minutes of individual tutoring to be used by videoconference. The service will be provided on the day and time previously established.

The prices of the courses and lessons vary according to the duration of the course and the number of lessons. IVA (VAT) is included and there are no registration fees.

Means of payment:

Once the availability of the desired course/lesson has been verified and the service delivery date and times have been confirmed by the tutor or secretarial staff, payment must be made in a single solution, as required by the registration procedure.

  • Paypal

In the event of cancellation due to causes attributable to the trainer, the buyer will have the right to agree on a new date for the course/lessons, or, at his option, to the full refund of the sum already paid with a waiver.

In the event of cancellation of the videoconference for reasons attributable to the buyer, manifested outside the right of withdrawal referred to below, the trainer will be entitled to withhold the amount paid. The trainer, however, makes himself available to agree on a new time and date for the provision of the service, within the limits of his possibilities. If it is impossible to agree on a new date, the amount paid will be retained by the trainer.

Pre-contractual information on the right of withdrawal
The buyer has the right to withdraw from the contract, without stating a reason, and therefore to renounce the course/the lectures, within 14 days of booking the service.

The buyer must express his intention to exercise the right of withdrawal within this term, through an explicit declaration contained in an e-mail to be sent to the addresses indicated above. (For this purpose, the type form below can be used).

In case of exercise of the right of withdrawal, the buyer will be entitled to a full refund of what has already been paid, by the same means of payment used.

Exceptions to the right of withdrawal: if the purchase of the service took place after the 14th day free from the date agreed for the lesson/course, the buyer will not be able to exercise it and will not be entitled to a full refund of the amount paid. The buyer can still propose a different date for the provision of the service and the trainer reserves the right to accept or reject this change.

Forms for exercising the right of withdrawal:

Live Online Italian Courses

Standard withdrawal form pursuant to art.49, comma 1, lett. h) of the Decreto Legislativo n. 21 of 2014
(complete and return this form only if you wish to withdraw from the contract)

Recipient:
EUROPASS SRL
Via Sant’Egidio 12
50144 – Florence
email: europass@europass.it

With this I_________________________ notify the withdrawal from my contract of sale of the following service: “Live Online Italian Courses” booked on _____________.

Buyer data:

Purchaser’s signature (only if this form is notified on paper)

Date

Europass Agile Platform

Standard withdrawal form pursuant to art.49, comma 1, lett. h) of the Decreto Legislativo n. 21 of 2014
(complete and return this form only if you wish to withdraw from the contract)

Recipient:
EUROPASS SRL
Via Sant’Egidio 12
50144 – Florence
email: europass@europass.it

With this I_________________________ notify the withdrawal from my contract of sale of the following service: “Europass Agile Platform” booked on _____________.

Buyer data:

Purchaser’s signature (only if this form is notified on paper)

Date

 

One-to-one Italian Lessons

Standard withdrawal form pursuant to art.49, comma 1, lett. h) of the Decreto Legislativo n. 21 of 2014
(complete and return this form only if you wish to withdraw from the contract)

Recipient:
EUROPASS SRL
Via Sant’Egidio 12
50144 – Florence
email: europass@europass.it

With this I_________________________ notify the withdrawal from my contract of sale of the following service: “One-to-one Italian Lessons” booked on _____________.

Buyer data:

Purchaser’s signature (only if this form is notified on paper)

Date

 

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