System for Quality Management

Our school has adopted a system for quality management in accordance with the UNI EN ISO 9001:2015 norm. It’s based on an approach made for constant improvement.

The strategic and operative objectives are periodically monitored to ensure that the established standards are met.

Our central efforts are:

  • Compliance with regulatory and mandatory requirements
  • Continuous improvement of the quality of services and performance
  • Attention to customers’ needs and flexibility in responding to them
  • Continuous training and professional development of staff
  • Involvement of the entire team in the improvement process
  • Promotion of inclusion, well-being, and the absence of discrimination

The pillars of Europass quality:

Our quality system is based on a network of recognitions and memberships that ensure transparency, excellence, and continuous innovation.

ISO 9001:2015 certificate

Our school’s quality management system is certified by the UNI EN ISO 9001:2015 norm, which certifies our organization’s ability to:

  • Offer services adherent to international standards;
  • Meet the clients’ needs
  • Pursue continuous improvement in all school and administrative activities

UNI 11863:2022 and ASILS

Europass Italian Language School adheres to the UNI 11863:2022 norm, which sets quality requirements for all Italian language schools, and is part of ASILS (Associazione Scuole di Italiano come Lingua Seconda). Both ensure compliance with strict criteria of transparency, staff competence, contractual clarity, and quality of teaching.

Erasmus+ accreditation

Europass Italian Language School holds Erasmus+ accreditation (2020-1-IT02-KA120-ADU-000095112), which enables its staff to continuously improve their professional skills through mobility and training experiences across Europe.

Thanks to Erasmus KA1 funding, the school has been able to:

  • Send teachers abroad for professional development courses and job-shadowing activities;

  • Host international experts for training seminars in Florence, fostering internal growth and the exchange of good practices.

Training 2025

Training 2024

Training 2023

  • Job-shadowing – Vorbasse (DEN), 30th January-3rd February 2023
  • Leadership strategies, communication, and classroom management – Florence, 31st January-2nd February 2023 (with Thomas Frick)
  • 4Cs: Communication, Collaboration, Creativity, and Critical Thinking – Seville, 13th-17th February 2023
  • Use of Italian art and culture in language teaching – Florence, 15th-17th February 2023 (with Gianluca Olcese)
  • Digital classroom – Seville, 20th-24th February 2023
  • Facing behavioral challenges – Limassol, 11th-16th March 2023
  • Digital Storytelling – Prague, 27th-1st April 2023
  • Using the voice in the classroom – Florence, 2nd-4th March 2023, (with Jarek Sacharski)
  • Environmental Stewardship: How to Reconnect with Nature – Nice, 26th-30th June 2023
  • The Democratic Life in the EU – Dublin, 23rd-28th October 2023
  • Resilience and Well-being Strengths – Tenerife, 30th-4th October 2023
  • The best digital tools for language teachers – Amsterdam, 20th-25th November 2023

Training 2022

  • Educational Coaching Tools – Malaga, 7th-11th February 2022
  • CLIL Method – Dublin, 7th-12th February 2022
  • Storytelling, humor, improvisation techniques, and stand-up comedy, in the classroom – Florence, 8th-10th March 2022, (with Carmine Rodi Falanga)
  • Intercultural classroom management – Malaga, 21st-25th March 2022
  • Emotional learning and educational neuroscience in the classroom – Florence, 6th-9th June 2022 (with Veerle Ponnet)
  • Team Building for School: Play and Fun, Building Educators’ Communities– Tenerife, 27th June – 2nd July 2022
  • Digital tools for teaching – Istanbul, 13th-17th 2022
  • Alternative Ways – Florence, 23rd-25th November 2022 (with Els Streefkerk and Arjen Barel)

Exam location for CELI and CILS exams

Europass Italian Language School is an official CELI and CILS examination center, two main certifications regarding the Italian language, which are recognised by the Ministry of Education, University and Research (MIUR) and by Italian and European universities.

This dual accreditation guarantees students the opportunity to officially certify their language skills according to international standards.

Today, Europass Italian Language School reaches millions of people every year with its free content on the CELI and CILS exams, educational resources, and in-depth videos that support students and teachers around the world.

The Network Europass guide

Europass Italian Language School is an active member and a point of reference within the Europass Teacher Academy Network, a European network of academies founded by our Italian language school and specialized in the continuous training of teachers.
The network promotes the sharing of good practices and methodological innovation in the field of education.

Every year, more than 5,000 institutions turn to Europass Teacher Academy for their professional development.

Conclusion

The commitment to quality of Europass Italian Language School stems from the belief that excellence in linguistic and professional training is a dynamic process, built on innovation, collaboration, and continuous growth.

Each recognition, certification, and European project represents a step forward in our ongoing journey of improvement, in service to students, teachers, and the international educational community.

The quality of our services is also confirmed by student feedback: over 1,200 reviews with an average rating of 4.8/5, a testament to a learning experience that is appreciated and carefully crafted in every detail.

Contact us

    Back to top