The pillars of Europass quality

Our school has adopted a system for quality management in accordance with the UNI EN ISO 9001:2015 norm. It’s based on an approach made for constant improvement.

The strategic and operative objectives are periodically monitored to ensure that the established standards are met.

Our central efforts are:

Compliance with regulatory and mandatory requirements
Continuous improvement of the quality of services and performance
Attention to customers’ needs and flexibility in responding to them
Continuous training and professional development of staff
Involvement of the entire team in the improvement process
Promotion of inclusion, well-being, and the absence of discrimination

The pillars of Europass quality:

Our quality system is based on a network of recognitions and memberships that ensure transparency, excellence, and continuous innovation.

ISO 9001:2015 certificate

Our school’s quality management system is certified by the UNI EN ISO 9001:2015 norm, which certifies our organization’s ability to:

Offer services adherent to international standards;
Meet the clients’ needs
Pursue continuous improvement in all school and administrative activities

UNI 11863:2022 and ASILS

Europass Italian Language School adheres to the UNI 11863:2022 norm, which sets quality requirements for all Italian language schools, and is part of ASILS (Associazione Scuole di Italiano come Lingua Seconda). Both ensure compliance with strict criteria of transparency, staff competence, contractual clarity, and quality of teaching.

Erasmus+ accreditation

Europass Italian Language School holds Erasmus+ accreditation (2020-1-IT02-KA120-ADU-000095112), which enables its staff to continuously improve their professional skills through mobility and training experiences across Europe.

Thanks to Erasmus KA1 funding, the school has been able to:

Send teachers abroad for professional development courses and job-shadowing activities;
Host international experts for training seminars in Florence, fostering internal growth and the exchange of good practices.

Training 2026

Job-shadowing in a language school for adult learners in Amsterdam – 12-15 January
Job-shadowing on AI and ICT for Student-Centred Classroom in Lisbon, 16-21 February
AI Tools for Language Teachers in Madrid, 13-18 April

Training 2025

Managing a Diverse Classroom: Facing Upcoming Challenges – Tenerife, 6-11 January
ChatGPT and Basic AI Tools – Berlin, 3-8 March
Job-shadowing – Barcelona, 9-12 June
Leadership Excellence: A Soft Skills and Coaching Path -Copenhagen, 18-23 August
Artificial Intelligence and game-based learning for language teachers – Florence, 25-28 November / invited expert Iacopo Falciani

Training 2024

Artificial Intelligence for Education: Exploring the Frontiers of ICT – Dublin, 15-20 January
Job-shadowing – Dublin, 8-13 April
Artificial Intelligence and ICT for language learning – Florence, 19-21 March (with Alenka Miljević)
Positive Education and Motivation in Multicultural Classrooms – Florence, 7-9 May, (with Marta Mandolini)
Art, music, and dance therapy for an inclusive classroom – Barcelona, 17-21 June
Job-shadowing – Barcelona, 15-20 July
Stress Management and Recognition: Key Strategies for Teachers – Copenhagen, 26-31 August
Drama Techniques: Developing Self-Expression, Communication, and Social Skills for All Students– Athens, 4-9 November
Transformational Leadership: How to Empower Followers and Communities – Budapest, 25-30 November
Motivation and Learning Strategies for Language Students – Florence, 2-4 December (with Zsuzsa Tölgyesi)

Training 2023

Job-shadowing – Vorbasse (DEN), 30 January-3 February
Leadership strategies, communication, and classroom management – Florence, 31 January-2 February (with Thomas Frick)
4Cs: Communication, Collaboration, Creativity, and Critical Thinking – Seville, 13-17 February
Use of Italian art and culture in language teaching – Florence, 15-17 February (with Gianluca Olcese)
Digital classroom – Seville, 20-24 February
Facing Behavioral Challenges – Limassol, 11-16 March
Digital Storytelling – Prague, 27 March-1 April
Using the Voice in the Classroom – Florence, 2-4 March, (with Jarek Sacharski)
Environmental Stewardship: How to Reconnect with Nature – Nice, 26-30 June
The Democratic Life in the EU – Dublin, 23-28 October
Resilience and Well-being Strengths – Tenerife, 30-4 October
The best digital tools for language teachers – Amsterdam, 20-25 November

Training 2022

Educational Coaching Tools – Malaga, 7-11 February
CLIL Method – Dublin, 7-12 February
Storytelling, humor, improvisation techniques, and stand-up comedy, in the classroom – Florence, 8-10 March, (with Carmine Rodi Falanga)
Intercultural classroom management – Malaga, 21-25 March
Emotional learning and educational neuroscience in the classroom – Florence, 6-9 June (with Veerle Ponnet)
Team Building for School: Play and Fun, Building Educators’ Communities– Tenerife, 27 June – 2 July
Digital tools for teaching – Istanbul, 13-17 November 2022
Alternative Ways – Florence, 23-25 November (with Els Streefkerk and Arjen Barel)

Exam location for CELI and CILS exams

Europass Italian Language School is an official CELI and CILS examination center, two main certifications regarding the Italian language, which are recognised by the Ministry of Education and Merit (MIM) and by Italian and European universities.

This dual accreditation guarantees students the opportunity to officially certify their language skills according to international standards.

Today, Europass Italian Language School reaches millions of people every year with its free content on the CELI and CILS exams, educational resources, and in-depth videos that support students and teachers around the world.

The Network Europass guide

Europass Italian Language School is an active member and a point of reference within the Europass Teacher Academy Network, a European network of academies founded by our Italian language school and specialized in the continuous training of teachers.
The network promotes the sharing of good practices and methodological innovation in the field of education.

Every year, more than 5,000 institutions turn to Europass Teacher Academy for their professional development.

Conclusion

The commitment to quality of Europass Italian Language School stems from the belief that excellence in linguistic and professional training is a dynamic process, built on innovation, collaboration, and continuous growth.

Each recognition, certification, and European project represents a step forward in our ongoing journey of improvement, in service to students, teachers, and the international educational community.

The quality of our services is also confirmed by student feedback: over 1,200 reviews with an average rating of 4.8/5, a testament to a learning experience that is appreciated and carefully crafted in every detail.